Thank you for shopping with Diyas Fashion. We aim to provide you with high-quality fashion accessories and a smooth shopping experience. Please read our Return & Refund Policy carefully to understand how returns and refunds work.

1. Eligibility for Return

We accept returns only under the following conditions:

  • You received a damaged or defective product
  • You received the wrong item
  • The product is missing from the order

To be eligible for a return:

  • The item must be unused and in its original condition
  • The product must be returned in its original packaging
  • A return request must be made within 48 hours of delivery

Note: Due to hygiene and safety reasons, we do not accept returns on earrings, hair accessories, or used items unless they arrive damaged.

2. How to Request a Return

To request a return or replacement:

  1. Contact us within 48 hours of receiving the product
  2. Provide your order number, proof of purchase, and a clear photo/video of the damaged or wrong item
  3. Our team will review your request and respond within 24–48 hours

Contact Details:
📧 Email: diyasfashion25620@gmail.com
📞 Phone: 09080716977
💬 WhatsApp: 9080716977

3. Return Shipping

  • If the return is approved due to damage, defective product, or wrong item, Diyas Fashion will arrange pickup or cover the return shipping cost.
  • For any other reason, return shipping costs must be borne by the customer (if applicable).

4. Refund Policy

Once we receive and inspect the returned product, we will notify you of the refund status.

Refunds will be processed in the following cases:

  • Damaged or defective product
  • Wrong product delivered
  • Product not delivered

Refund Method:

  • Refund will be processed to your original payment method or bank/UPI, depending on the mode used.

Timeline:

  • Refunds are usually processed within 5–7 working days after product inspection.

5. Non-Returnable / Non-Refundable Items

The following items cannot be returned or refunded:

  • Earrings
  • Hair accessories
  • Used or damaged products by the customer
  • Products without original packaging
  • Items purchased during special sales or clearance (unless damaged on arrival)

6. Order Cancellation

  • Orders can be cancelled before dispatch only.
  • Once shipped, cancellations are not accepted.

To cancel, contact us immediately using our WhatsApp or phone.

7. Exchange Policy

We provide exchanges only for damaged or wrong products delivered.
Exchanges are subject to stock availability.

8. Contact Us for Support

We’re here to help you!
For returns, refunds, or any support, contact us:

Company: Diyasfashion
Email: diyasfashion25620@gmail.com
Phone: 09080716977
WhatsApp: 9080716977
Address: 3A2, Subi Elite Apartment, Pudupakkam, Chennai – 603103